FAQ

  • how do i place an order?

    To place an order on our site, you can choose the item(s) you would like to purchase that show up as available in your region, select color and size, and add to your cart. When you have all the items you want in your cart, you can click check out, which will take you to the checkout page.

    Please enter your contact, delivery information, and shipping option desired. Click ‘continue to payment’, where you will find the forms of different payment available. Once you have entered your details, click pay now to place your order.

  • where is my order?

    Once your order is placed, you should receive a confirmation to the email address you added when placing the order, along with an order number. If you click on ‘track my order’, you can view a digital version of your order confirmation which will also display your tracking number.

    Standard delivery for orders is 3-5 working days from dispatch. Please allow for the full 5 working days for your order to arrive. If your order hasn’t arrived after the full 5 days, please reach out via the Contact Us page.

  • how do i change/cancel an ordeR?

    to change or cancel an order, please reach out via the ‘contact us’ page with your order number and email address you used when checking out.

    Due to the quick turnaround of production, we cannot guarantee the change or cancellation will be processed in time. However, our team will try their best to answer your request as soon as possible.

  • what are the payment options available?

    We offer payment via bank debit or credit card (Visa, MasterCard, or American Express), Google Pay, and payments through Klarna or AfterPay.

  • WHAT ARE THE SHIPPING OPTIONS?

    All the items on our site include free shipping, as long as you are choosing items available in your region.

  • where do you ship?

    Currently, we only ship to the United States.

  • why is my order incomplete?

    Your order is being sent in more than one package:

    When you order a large number of items, your order has probably been sent in more than one package. if the item(s) missing are not in your order receipt, this is most likely the case.

    ITEM(S) ARE OUT OF STOCK:

    If your order is incomplete, it may be that the item(s) you ordered is out of stock. When this happens, you will receive an email with further information and instructions. We apologize for the inconvenience.

    If none of the above apply:

    if the item(s) appear on the order note of your package but are not included or you received an incorrect/wrong size, please contact us, and include the details of your order (order number, email address, and list of missing/affected items).

  • MY ORDER HAS BEEN SHIPPED BUT I DIDN'T RECEIVE IT

    if your tracking information states that your order has been delivered to your address but haven’t received it, please check with your neighbors and around your property for the package.

    You should have received a notification from your local mail saying that it could not have been delivered, which will state the location of your package.

    if you are still unable to locate the whereabouts of your package, please get in touch with us so that we can follow up with you.

returns

  • what can i do if my order is damaged?

    Currently, we only offer returns if you have received an incorrect/damaged item. You can reach out via our ‘Contact Us’ page.

    When submitting a return request, please send photo/video evidence of faulty or damaged items.

  • how can i return my order?

    To return your order, visit our return page. If your order meets the requirement for returns, please follow the instructions provided. You have 14 days from the date of your order to return items.

  • Am i elegible for a refund?

    If you have already returned your item and followed the instructions on our return page, there will be a -5-10 day processing time with the manufacturer, who will confirm that your order does/does not apply for a refund.

    If you qualify for a refund, you should receive it within 5-10 business days after your return has been approved.

    In the case that the time frame has passed and you have not received a refund, please get in touch via our ‘Contact Us’ page to further assist you.

  • can i exchange an item?

    Unfortunately, we do not offer exchanges at this time. If you have made a mistake in sizing, color, or design, you will need to place a new order for the alternate color/design/size required.

OTHER

  • how do i register for an account?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • I forgot my password

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • what size should i order?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • is there a sizing guide?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.